When Feedback Crosses the Line: Our Commitment to Transparency and Quality
In the world of online shopping, customer reviews play a crucial role—sometimes for the better, sometimes for the worse. As an independent art shop and gallery, we embrace transparency and customer feedback wholeheartedly. However, we occasionally receive complaints that go beyond fair criticism and enter the realm of misinformation.
What We Accept and Address Immediately
Like any responsible business, we have structured processes in place to address genuine issues.
• Printing defects
• Shipping damages
• Order mix-ups
These things can happen, and when they do, we take full responsibility. We offer replacements or refunds and resolve issues as quickly as possible. Many of our satisfied customers can attest to our responsiveness when a real issue arises. In fact, some of our best reviews come from customers who initially had a problem but appreciated how efficiently we resolved it.
What We Will Not Accept
What we refuse to accept, however, are baseless claims that question the integrity of our work.
Some customers, without any real knowledge of fine art printing, may make sweeping statements such as:
❌ “This looks like a home printer job.”
❌ “This is low quality.”
These accusations are simply false.
We sell exactly what we describe. Every print is produced using:
✅ A master file at 80x120 cm (4XL or A0 sizes) at 300 dpi
✅ Professional FineArt printers
✅ EMA 200gsm archival paper, known for its museum-grade quality
Our prints are limited editions, created with the highest industry standards. If someone simply doesn’t like the artistic style, that’s their personal preference—but it doesn’t mean the print is low quality.
Verified Reviews & Radical Transparency
We work with Judge.me, a trusted third-party review platform that ensures only verified customers can leave reviews.
✅ 100% verified purchases—No cherry-picking or fake testimonials.
✅ Platinum Transparency Badge—99%+ of our reviews are published, good or bad.
✅ Authentic feedback—We always respond professionally, even to negative reviews.
Unlike some businesses that curate feedback, we publish everything and respond when necessary.
📌 Learn more about Judge.me’s transparency system.
Owning Our Mistakes, But Not Bending to Unfair Criticism
We live in an era where businesses can feel trapped by the power of online reviews. While some industries—like restaurants and hotels—suffer more under this pressure, independent brands like ours are not completely immune.
We’ve made a conscious decision:
✅ We will accept fair criticism.
❌ We will not tolerate misinformation or blackmail.
When we make a mistake, we acknowledge it immediately. We take responsibility, provide solutions, and ensure customer satisfaction.
But when someone misrepresents our work or attempts to pressure us with threats of bad reviews, we push back.
If you buy from us, you’re buying from a team that stands by its work. If there’s an issue, we’ll fix it. If you don’t like the style, that’s okay—it’s art, and art is subjective. But quality is not up for debate.
Our Commitment to Quality: Beyond Just Printing
Our dedication to quality and sustainability goes beyond just producing high-end prints.
• We use FineArt professional printers to ensure vibrant, long-lasting prints.
• Our EMA 200gsm paper is archival-grade, ensuring museum-quality results.
• We work with print partners who uphold high environmental and ethical standards.
Learn more about FineArt printing standards here.
Sustainable Practices: Why We Print Responsibly
We believe in reducing waste and environmental impact. That’s why we:
✅ Print on demand—No overproduction, no stock waste.
✅ Print as close as possible to the buyer—Less shipping impact, lower carbon footprint.
✅ Use FSC-certified paper—Sourced from responsibly managed forests.
📌 Learn more about FSC-certified paper here.
Final Thoughts: A Call for Buyer Responsibility
At the end of the day, online shopping comes with a level of personal responsibility. We provide detailed descriptions, high-resolution close-up images, and the opportunity to request additional photos. If a buyer is unsure, they can always ask for more information before making a purchase.
What we won’t accept is “I didn’t read the description,” “I didn’t check the images,” or “I bought it impulsively, and now I want a refund.” We encourage thoughtful, informed purchases—and in return, we offer outstanding quality, transparency, and service.
We are here to create and sell art with integrity. If you appreciate that, you’re in the right place.
