Política de envio
Voici une version mise à jour avec un paragraphe concernant l’annulation de commande :
FREE SHIPPING WITH TRACKING FOR ALL POSTERS (WITHOUT FRAMES)
FRAMES & PANELS SHIPPING COST WILL BE CALCULATED AT CHECKOUT
DELIVERY TIMINGS (AFTER PRODUCTION)
FREE STANDARD SHIPPING WITH TRACKING
Delivery timings:
• 2-3 days in UK
• 3 to 7 days in EU, USA and Australia
• Up to 15 days for the rest of the world
EXPRESS SHIPPING WITH TRACKING
Delivery timings:
• Usually 1-3 days in UK, EU, USA and Australia
• Up to 5 days for the rest of the world
OVERNIGHT SERVICE IS AVAILABLE FOR SOME COUNTRIES ONLY
Send us a message
MyRetroposter shall not be held responsible for potential shipping delays: Current timings may differ from estimations due to potential issues faced by local delivery services.
PRODUCTION TIMINGS
• Rolled posters: 1-3 days (1-2 days for UK orders)
• Framed posters and Panel boards: 3-10 days
CANCELLATION POLICY
Orders can be canceled within 2 hours of placement. After this timeframe, orders are sent to production and cannot be modified or canceled. If you miss this window, you will need to wait until the product is delivered and initiate a return according to our Return Policy.
PACKAGING
All posters and frames are carefully packaged in our partner’s packing and shipping stations in the Netherlands, United Kingdom, USA, and Australia.
Poster only:
• Posters in size S and A4 are sent in a reinforced envelope.
• All other sizes are sent rolled in a carton tube.
Frames and Poster Panels:
• Special packaging ensures their full protection.
DAMAGED PARCELS OR POSTERS
Even if our partners take the best care of our products while packing them and delivering to your door, accidents happen. Hence, if the product is damaged, it will be replaced or refunded.
Please check all packages at delivery and don’t accept them if the box is damaged or opened so that they get automatically returned by the shipping carrier.
If you realize the poster was damaged after delivery, get in touch with us by email and send us some pictures of the damages (packaging + poster), and we will find the best resolution for your specific case.
LOST OR STOLEN PARCELS
MyRetroposter shall not be held responsible for any lost or stolen parcel sent with free eco shipping (but within the United Kingdom). We only take responsibility for parcels sent with standard or express shipping.
WRONG OR INCOMPLETE SHIPPING ADDRESS
If a parcel can’t be delivered because the address on the order was not accurate or was incomplete, the parcel will be sent back to the printing lab. Once returned, the customer will need to pay for the new shipment.
CUSTOMS & IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
This version integrates the Cancellation Policy seamlessly, ensuring customers are aware of their options while maintaining consistency with the rest of the text.