Koi Fish Lanterns Poster By Cha

Every poster at Myretroposter.com is meticulously produced from the artist's master file. The dimensions of this master file consistently align with the largest size we offer, maintaining a resolution of 300 dpi. This meticulous process guarantees that each art print is a flawless reproduction, capturing the essence and detail envisioned by the artist.

Our commitment to delivering exceptional quality extends to every aspect of our process. We proudly collaborate with a leading professional British printing company, who crafts exhibition-quality FineArt 12 giclées posters on EMA paper 200gsm.

To ensure a consistent and identical standard of excellence, our printing partner operates state-of-the-art facilities in the UK, Europe, the US, Canada and Australia. This strategic approach allows us to produce our posters in close proximity to their destination, minimizing delivery times and environmental impact.

Rest assured, regardless of where your order is placed, our posters maintain the same high-quality craftsmanship and are printed using the finest materials. Our partnership ensures that you receive an exquisite piece of art, meticulously crafted for lasting beauty.

All our posters are limited editions and are delivered rolled, without a frame, as specified in the product description and specifications.

However, we do offer custom framing as an optional add-on. Please note that these frames are not backloaders—the poster is sealed within the frame. Shipping fees for framed posters vary depending on the destination and are calculated at checkout.

Feel free to contact us if you have any further questions!

All delivery timings are estimates and Myretroposter declines any responsibility for delays due to courier services, customs, or local distribution networks.

Please read our Shop Policies before placing your order.

For customers in the UK, Europe, the US, Canada and Australia, our printing partner has facilities in Alton for the UK, Venlo in the Netherlands for all EU orders, Charlotte (NC) for US orders, Alberta or Vancouver for Canada and Victoria for Australia, to minimize the likelihood of customs duties. However, it's important to note that for orders outside these specified regions, customs duties, taxes, and fees may be imposed by the destination country.

Please be aware that any such charges are beyond our control and are the responsibility of the recipient. We recommend consulting your local customs office to understand the potential fees that may apply to your order.

At Myretroposter.com, we're committed to transparency and ensuring your satisfaction. While we do our best to prevent customs duties, your understanding of any applicable charges is appreciated.

Please be aware that any such charges are beyond our control and are the responsibility of the recipient. We recommend consulting your local customs office to understand the potential fees that may apply to your order.

At Myretroposter.com, we're committed to transparency and ensuring your satisfaction. While we do our best to prevent customs duties, your understanding of any applicable charges is appreciated.

If you suspect your parcel might be lost, please follow these steps to help us address the issue swiftly:

1. Immediate Notification: Do not wait for 30 days to alert us if your order hasn't arrived within the expected delivery timeframe. It's crucial to inform us as soon as you suspect a delay or loss so that we can take prompt action.
2. Lost Parcel Policy: A parcel is considered lost if it has not been delivered 30 days after dispatch. However, this 30-day period represents the maximum time before we officially classify a package as lost. We strongly encourage you to contact us well before this deadline if you believe your parcel is delayed.
3. Investigation Process: Upon receiving your notification, we will initiate an investigation with the shipping carrier to locate your parcel. We appreciate your patience during this search period.
4. Replacement Process: If the investigation confirms that your parcel is lost, we will replace your order at no additional cost to you. Express Shipping of Replacements: To reduce your waiting time, replacement prints will be shipped express, ensuring their rapid delivery.
5. Timely Communication: Effective communication is key to efficiently resolving any delivery issues. We will keep you updated throughout the process and may reach out for further information if needed.

Our aim is to ensure a pleasant and hassle-free shopping experience. If you have any more questions or require assistance, please do not hesitate to contact our customer service team. We're here to help!

At Myretroposter, we strive to ensure your order reaches you in perfect condition. In the unfortunate event that your posters are damaged during transit or have defects that were not spotted at quality-check stage, we've got you covered with our replacement policy:

Damaged Prints:
If you receive damaged posters, please follow these steps:

1. Notification: Notify us within 7 days of receiving the damaged posters. Send clear photos of the damaged items and the packaging to our customer service team.
2. Replacement Process: Upon verification, we will initiate the replacement process. You won't incur any additional costs for the replacement of damaged prints.
3. Return of Damaged Prints: You may be asked to return the damaged posters. If required, we'll cover the return shipping costs.

At Myretroposter, all posters are printed to order based on your selected size and options. As part of our sustainability and made-to-order model, we do not accept returns or refunds, except in cases where the product arrives damaged or defective.

If you receive a damaged item, please contact us within 7 days of delivery at pamela@myretroposter.com with:
• Your order number
• Photos of the damaged product and packaging
• A short explanation of the issue

We will assess your request quickly and, if approved, arrange for a free replacement or refund.
In most cases, we do not require the product to be returned; we may ask you to destroy it and send proof of destruction.

Please note:
• We cannot offer refunds or returns for posters that were printed correctly and without defects.
• Custom duties and return shipping costs (when applicable) are only covered if the return is due to a verified defect or production error.

For any questions before ordering, we encourage you to contact us — we’re happy to help you choose the perfect poster for your space.

All Myretroposter artworks are printed on demand and custom-made based on the size and options you select. For this reason, we do not offer exchanges for change-of-mind or incorrect choices.
However, if your order arrives damaged or with a production defect, we will gladly offer a replacement at no additional cost.

To process a replacement, we require:
• Photos of the damaged poster and its packaging
• Your order number
• A short message describing the issue

Please send these to pamela@myretroposter.com within 7 days of delivery.

Once your request is approved, we’ll reprint and ship your poster as soon as possible.
Returns of the damaged item are generally not required; we may ask you to destroy it and provide photographic proof.

If you need help selecting the right format or visual before ordering, we’re happy to assist with mockups or close-up previews.