THE KELPIES POSTER SCOTLAND

At Myretroposter, we strive to ensure your order reaches you in perfect condition. In the unfortunate event that your posters are damaged during transit or lost, we've got you covered with our replacement policy:

Damaged Prints:
If you receive damaged posters, please follow these steps:

1. Notification: Notify us within 7 days of receiving the damaged posters. Send clear photos of the damaged items and the packaging to our customer service team.
2. Replacement Process: Upon verification, we will initiate the replacement process. You won't incur any additional costs for the replacement of damaged prints.
3. Return of Damaged Prints: You may be asked to return the damaged posters. If required, we'll cover the return shipping costs.

Lost Prints:
If your posters are lost in transit, follow these steps:

1. Notification: Inform us if your order hasn't arrived within the expected timeframe. We'll initiate an investigation with the shipping carrier.
2. Replacement Process: If the posters are confirmed as lost, we'll replace your order. You won't incur any additional costs for the replacement of lost prints.
3. Timely Communication: Timely communication is crucial in the case of lost prints to ensure a swift resolution.

We're committed to making your shopping experience enjoyable and hassle-free. If you have any questions or concerns, please contact our customer service team for assistance.

At Myretroposter, we understand that preferences can change. If you're not completely satisfied with your purchase, here's our policy for returns:

• Return Window: You have 15 days from the date of reception to initiate a return for a refund.
• Condition of Items: The returned posters must be in their original condition and packaging to be eligible for a refund.
• Return Shipping: Customers are responsible for the return shipping fees. Ensure the posters are securely packaged to prevent any damage during transit.
• Refund Processing: Once we receive the returned posters and confirm their condition, we will process your refund.
• Deductions: Please note that any customs duty or fees associated with the return will be deducted from your refund amount.
• Return Address: Please send your returns to our Showroom in Sitges, Spain.

For a smooth return process or if you have any questions, feel free to contact our customer service team. We value your satisfaction and are here to assist you.

At Myretroposter, we strive to ensure your satisfaction. If you find the need to exchange a poster within 15 days of receiving your order (excluding replacements for lost or damaged prints), here's what you need to know:

• Return Window: You have a 15-day window from the date of reception to initiate an exchange.
• Return Shipping: Customers are responsible for the return shipping fees. Ensure the posters are securely packaged to prevent any damage during transit.
• Price Difference: Should the new poster have a different price, you'll be responsible for covering any additional costs.
• Shipping Fee: A shipping fee will be applied for sending out the exchanged poster.
• Return Address: Please send your returns to our Showroom in Sitges, Spain.
• Customs Duty: We are not responsible for any potential customs duty, and if applicable, it will be charged accordingly.

Upon receiving your returned posters, we'll promptly process the exchange. For any assistance or questions regarding the exchange process, feel free to contact our customer service.