HONG KONG MAP POSTER

Every poster at Myretroposter.com is meticulously produced from the artist's master file. The dimensions of this master file consistently align with the largest size we offer, maintaining a resolution of 300 dpi. This meticulous process guarantees that each art print is a flawless reproduction, capturing the essence and detail envisioned by the artist.

Our commitment to delivering exceptional quality extends to every aspect of our process. We proudly collaborate with a leading professional British printing company, who crafts exhibition-quality FineArt 12 giclées posters on EMA paper 200gsm.

To ensure a consistent and identical standard of excellence, our printing partner operates state-of-the-art facilities in the UK, Europe, the US, Canada and Australia. This strategic approach allows us to produce our posters in close proximity to their destination, minimizing delivery times and environmental impact.

Rest assured, regardless of where your order is placed, our posters maintain the same high-quality craftsmanship and are printed using the finest materials. Our partnership ensures that you receive an exquisite piece of art, meticulously crafted for lasting beauty.

All our posters are limited editions and are delivered rolled, without a frame, as specified in the product description and specifications.

However, we do offer custom framing as an optional add-on. Please note that these frames are not backloaders—the poster is sealed within the frame. Shipping fees for framed posters vary depending on the destination and are calculated at checkout.

Feel free to contact us if you have any further questions!

All delivery timings are estimates and Myretroposter declines any responsibility for delays due to courier services, customs, or local distribution networks.

Please read our Shop Policies before placing your order.

For customers in the UK, Europe, the US, Canada and Australia, our printing partner has facilities in Alton for the UK, Venlo in the Netherlands for all EU orders, Charlotte (NC) for US orders, Alberta or Vancouver for Canada and Victoria for Australia, to minimize the likelihood of customs duties. However, it's important to note that for orders outside these specified regions, customs duties, taxes, and fees may be imposed by the destination country.

Please be aware that any such charges are beyond our control and are the responsibility of the recipient. We recommend consulting your local customs office to understand the potential fees that may apply to your order.

At Myretroposter.com, we're committed to transparency and ensuring your satisfaction. While we do our best to prevent customs duties, your understanding of any applicable charges is appreciated.

Please be aware that any such charges are beyond our control and are the responsibility of the recipient. We recommend consulting your local customs office to understand the potential fees that may apply to your order.

At Myretroposter.com, we're committed to transparency and ensuring your satisfaction. While we do our best to prevent customs duties, your understanding of any applicable charges is appreciated.

If you suspect your parcel might be lost, please follow these steps to help us address the issue swiftly:

1. Immediate Notification: Do not wait for 30 days to alert us if your order hasn't arrived within the expected delivery timeframe. It's crucial to inform us as soon as you suspect a delay or loss so that we can take prompt action.
2. Lost Parcel Policy: A parcel is considered lost if it has not been delivered 30 days after dispatch. However, this 30-day period represents the maximum time before we officially classify a package as lost. We strongly encourage you to contact us well before this deadline if you believe your parcel is delayed.
3. Investigation Process: Upon receiving your notification, we will initiate an investigation with the shipping carrier to locate your parcel. We appreciate your patience during this search period.
4. Replacement Process: If the investigation confirms that your parcel is lost, we will replace your order at no additional cost to you. Express Shipping of Replacements: To reduce your waiting time, replacement prints will be shipped express, ensuring their rapid delivery.
5. Timely Communication: Effective communication is key to efficiently resolving any delivery issues. We will keep you updated throughout the process and may reach out for further information if needed.

Our aim is to ensure a pleasant and hassle-free shopping experience. If you have any more questions or require assistance, please do not hesitate to contact our customer service team. We're here to help!

At Myretroposter, we strive to ensure your order reaches you in perfect condition. In the unfortunate event that your posters are damaged during transit or have defects that were not spotted at quality-check stage, we've got you covered with our replacement policy:

Damaged Prints:
If you receive damaged posters, please follow these steps:

1. Notification: Notify us within 7 days of receiving the damaged posters. Send clear photos of the damaged items and the packaging to our customer service team.
2. Replacement Process: Upon verification, we will initiate the replacement process. You won't incur any additional costs for the replacement of damaged prints.
3. Return of Damaged Prints: You may be asked to return the damaged posters. If required, we'll cover the return shipping costs.

Yes, at Myretroposter, we recognize that it's sometimes hard to visualize how a large image, such as a poster, will look in real life from a picture seen on a website. If you're not completely satisfied with your purchase for any reason, we offer a return policy to accommodate your needs. Here are the key points of our return policy:

• Return Window: You have 15 days from the date of reception to initiate a return for a refund.
• Condition of Items: To be eligible for a refund, the returned posters must be in their original condition and packaging. This ensures that they haven't been damaged or altered in any way.
• Return Shipping: Customers are responsible for the return shipping fees. We recommend that you securely package the posters to prevent any damage during transit, as this could affect your eligibility for a refund.
• Refund Processing: Upon receipt of the returned posters and confirmation of their condition, we will process your refund. Our aim is to complete this process promptly to minimize any inconvenience.
• Deductions: Please be aware that any customs duty or fees incurred for the return will be deducted from your refund amount. This is important to consider, especially for international returns.
• Return Address: Returns should exclusively be sent to our stock in Europe. This is our dedicated location for handling returns as our printing partner doesn't accept returns.

For a smooth return process or if you have any questions, please don't hesitate to contact our customer service team. Your satisfaction is paramount to us, and we're here to assist you with any aspect of your purchase.

At Myretroposter, your satisfaction is our priority, and we understand that sometimes you might want to exchange a poster you've purchased. If you're looking to exchange a poster within 15 days of receiving your order (this does not apply to replacements for lost or damaged prints), here are the steps and policies you should be aware of:

• Return Window: You have 15 days from the date you received your order to initiate an exchange.
• Return Shipping: You will be responsible for the return shipping fees. It's important to package the posters securely to prevent damage during transit, as damaged returns may not be eligible for exchange.
• Price Difference: If the new poster you're selecting has a different price than the original, you will need to cover any additional costs. Conversely, if the new poster is less expensive, we will refund the difference.
• Shipping Fee for the Exchanged Poster: There will be a shipping fee applied for sending out the exchanged poster to you. This fee covers the cost of shipping and handling for the new item.
• Return Address: All returns for exchange should be sent to our address in Europe. This is our dedicated facility for processing returns and exchanges efficiently.
• Customs Duty: Please note that Myretroposter is not responsible for any customs duty that may be incurred. Any applicable customs duty will be charged accordingly.

After we receive your returned poster and verify its condition, we will process your exchange promptly. If you have any questions or need assistance with the exchange process, please don't hesitate to contact our customer service team. We're here to help ensure your experience with Myretroposter is as enjoyable and satisfying as possible.