Politique de remboursement
Last updated: 9 June 2026
This Refund Policy applies to purchases made on myretroposter.com, operated by Jardel Artis Holdings SL, NIF B26641837, Carrer Sant Pau 4, 08870 Sitges, Barcelona, Spain, trading as MyRetroPoster.
This policy forms an integral part of our Terms of Service and should be read together with our Shipping Policy.
We want you to love your poster. Each MyRetroPoster artwork is published as a limited edition and produced on demand specifically following your order through professional fine art labs.
Right of Withdrawal
Under European Union consumer law, consumers generally have a 14-day right of withdrawal for distance purchases.
However, this right does not apply to goods that are made to order, personalised, customised or produced according to the consumer’s specifications.
As MyRetroPoster artworks are produced on demand specifically following each order, the statutory right of withdrawal does not apply once production has commenced.
Nothing in this policy limits any mandatory statutory rights applicable under the laws of the customer’s country of residence.
Cancellations
Orders may be cancelled within one (1) hour of purchase.
After this period, production may begin automatically and cancellation is no longer possible.
Once production has commenced, orders cannot be cancelled, modified or refunded except as expressly provided in this Refund Policy.
If you have just placed an order and need assistance, please contact us immediately at pamela@myretroposter.com.
Returns
We do not accept returns for:
- Change of mind
- Personal preference
- Size selection errors
- Colour expectations caused by screen calibration differences
- Minor variations in paper, finish, margins or production method
- Customer addressing errors
Please do not return any item without prior written authorisation from us.
Unauthorised returns may not be accepted or refunded.
Replacements & Refunds
Replacements or refunds may be offered only in the following cases:
- The item arrives damaged
- You receive the wrong product
- A verified production defect occurs
- A shipment is officially confirmed as lost following carrier investigation
Where a claim is accepted, MyRetroPoster may offer one of the following solutions depending on the situation:
- A free replacement
- A refund of the affected item
- A partial refund
- Store credit
- Another appropriate resolution agreed with the customer
Where required by applicable law, refunds may include the original shipping charges paid by the customer for the affected item.
As all MyRetroPoster artworks are published as limited editions, replacement shipments remain part of the original edition and reduce the remaining available edition count.
How to Report an Issue
Please contact us within 7 days of receiving your order and provide:
- Your order number
- A clear description of the issue
- Clear photos of the product
- Clear photos of the packaging
Claims submitted without supporting photos or after the 7-day reporting period may not be eligible for replacement or refund.
We may request additional information, photos or documentation to assess the issue properly.
Damaged Items
If your order arrives visibly damaged, please refuse the parcel where possible and notify us immediately.
If damage is discovered after opening the parcel, please contact us within 7 days of delivery with photos of both the damaged item and the packaging.
Verified transport damage will normally result in a free replacement or another appropriate resolution.
We may request proof that the damaged limited-edition print has been destroyed or clearly marked as unusable before issuing a replacement, in order to preserve the integrity of the limited edition.
Lost or Missing Parcels
A shipment is generally considered lost if it has not been delivered within 30 days after dispatch.
Before a parcel is declared lost, an investigation with the carrier, production partner or shipping provider may be required.
As all MyRetroPoster artworks are published as limited editions and produced on demand, investigations will normally be completed before a replacement or refund is authorised.
Refunds are generally not available while a shipment remains in transit or while an active investigation is being conducted.
MyRetroPoster may, at its sole discretion, approve a replacement shipment before the investigation has concluded. Such action shall be considered an exceptional commercial gesture and shall not constitute an admission of liability, precedent or entitlement in future cases.
If tracking indicates that a parcel has been delivered but the customer cannot locate it, we may request delivery confirmation information, proof of delivery, GPS data, carrier documentation or other evidence before authorising a replacement or refund.
All claims for loss, damage or non-delivery must be submitted within 3 months of the order date.
Incorrect or Incomplete Address
Customers are solely responsible for providing complete, accurate and deliverable shipping information at checkout.
Orders shipped to an incorrect or incomplete address supplied by the customer shall not be considered lost orders.
If a parcel is returned due to an incorrect address, refusal of delivery, failure to collect the parcel or inability of the carrier to complete delivery, additional shipping and handling charges may apply before re-dispatch.
Any replacement shipment arranged before the original parcel is confirmed lost, returned or otherwise resolved shall be considered an exceptional commercial gesture and does not create any obligation, precedent or entitlement in future cases.
Custom, Personalised & Commissioned Artworks
Custom, personalised and commissioned artworks are produced specifically for the customer and are non-refundable once work has begun.
They may only be eligible for replacement or refund in cases of verified manufacturing defect, transport damage or another issue expressly accepted by MyRetroPoster.
Chargebacks & Disputes
We encourage customers to contact us directly before initiating a chargeback or payment dispute so that we may investigate the issue and attempt to resolve it fairly.
Opening a payment dispute while a shipment is still in transit or under active investigation may delay the resolution process.
Nothing in this section limits any rights customers may have under applicable payment card network rules or mandatory consumer protection laws.
Need Assistance?
Email: pamela@myretroposter.com
Phone: +34 648 149 963 (WhatsApp)
We are an independent art publisher and always aim to resolve issues fairly and professionally.