Frequently Asked Questions

If your order arrives damaged, contact us within 7 days with your order number and photos of the artwork and packaging. For a parcel that appears lost, contact us so we can investigate with the carrier. Verified damage or confirmed loss is handled under our Shipping Policy and Refund Policy, without limiting your statutory rights.

Our published artworks are issued in limited editions. Standard Editions are limited to 300 prints across all sizes. Selected Collector Editions are released in numbered runs of 20 or 50. The edition limit for each artwork is shown on its product page.

Not necessarily. An edition states the maximum number of prints available, not a guaranteed number of sales. Once the edition is sold out, no additional prints of that edition will be produced.

Most likely not.
If you come across a “design imitating MyRetroPoster” design sold elsewhere for a fraction of the price, it’s almost certainly a counterfeit copy.
Our works are original limited editions, printed only by our Fine Art Trade approved by the Fine Art Trade Guild partners.

We occasionally run small promotions through our Retro Club, but we’ll never do –30%, –50%, or –70% flash sales, because we don’t devalue art.
Each poster is part of a limited creative legacy, made responsibly and priced with integrity.
If it seems too good to be true, it probably is.

Collector Editions are very limited runs of 20 or 50 numbered prints, sold with a certificate of authenticity.

Buy directly from MyRetroPoster or an authorised sales partner. Standard Editions are limited to 300 prints across sizes; selected Collector Editions are numbered runs of 20 or 50 with a certificate of authenticity. If you are unsure about a listing, contact us before buying.

Yes. You can choose between our Classic Frame (wood), Dibond™ aluminium panel, or minimalist poster hangers, all crafted for a museum quality display.

Absolutely. All posters can be ordered unframed and are shipped rolled in reinforced tubes.

We recommend using a frame with a true view glass for the best result. You can also consult our framing guide for ideas.

No. Our Classic Frames are professionally assembled and sealed around the artwork. They are not reusable backloader frames, so the poster cannot be removed and replaced. If you would like a frame you can open and reuse, please contact us before ordering to discuss alternatives.

No. Frames are optional extras. You can select the frame type directly on the product page or add it later from the Framing Options section.

Yes, our Resizing Service allows you to adapt any artwork to your frame while keeping perfect proportions.

Yes. Classic Framing is an optional framing service and does not include the poster itself. Add your chosen poster and a Classic Frame in the matching size to the same order. Our production partner will print, frame and ship the finished artwork ready to hang.

Each Classic Frame is individually made to match the size and finish selected for your order, and the poster is professionally sealed inside. Under our current made to order sales policy, we do not normally accept change of mind returns for framed artworks. Please review our Refund Policy and contact us if you have a concern. This does not affect mandatory consumer rights, including your rights if an item arrives damaged, defective or incorrect.

Every Custom and Personalized Poster is created by one of our artists in close collaboration with you. There are no automated filters, machines or generative AI creating your artwork. It is a genuine creative process between an artist and their client.

Creation time is therefore separate from production time. Throughout the project, your artist will share the design with you and refine it based on your feedback. The time needed to complete your artwork depends partly on how quickly you respond and provide feedback at each stage.

Your poster is sent to production only once you have approved the final design. From that point, the usual production and shipping times apply.

The standard Custom Poster Creation package includes an original commissioned design by Alecse, up to three rounds of creative refinement, and one Size S art print. Additional sizes, copies and framing can be ordered separately. The high resolution master file and reproduction rights are not included.

Yes, extra copies can be purchased once you have validated the final
design. The initial offer includes one poster in size S, but additional copies are
available for order.

Unless a separate written agreement says otherwise, the artist retains copyright and reproduction rights in the commissioned artwork. The standard package provides the agreed physical print, not permission to reproduce or commercially exploit the design. Professional usage rights can be discussed separately.

Alecse can combine supplied photos, places, people and ideas into an original composition. Feasibility depends on the brief, image quality and the agreed scope. We will discuss any significant limitations or extra requirements before proceeding.

The creative timeline depends on the brief and the time needed for feedback and approval. Once your design is approved, an unframed print normally takes 1 to 3 business days to produce; a framed print normally takes 2 to 5 business days. Delivery time is additional.

No. Custom Poster Creation is commissioned artwork delivered as a physical art print. The high resolution master file and reproduction rights are not included and remain with the artist unless otherwise agreed in writing. If you need digital deliverables or commercial usage rights, contact us about a Professional Commission.

Absolutely. You can offer a digital Poster Gift Card or a Poster Gift Letter, which includes a preview of the artwork and a personalized note, perfect for last minute presents.

Yes, simply add a note at checkout or send us your message by email after purchase. We’ll make sure it appears on your Gift Letter or packaging.
Please note that it is not possible when the posters are printed in Australia or Canada.

It’s an elegant printable letter you can give right away, while the limited edition poster is being printed and shipped. It includes the design visual and a message for the recipient.

Our Gift Cards come in several fixed values, allowing you to offer any artwork from our collections or contribute to a larger purchase. You can choose the amount directly on the product page.

The Gift Card is emailed to the purchaser immediately after checkout. To offer it to someone else, simply forward the email or print it for a more personal presentation.

Yes. The code can be redeemed from any country, and it works on every product available on myretroposter.com, including posters, frames, and custom creations.

Yes. If the balance is not fully spent, the remaining amount stays active on the same code and can be used at any time, with no expiry.

The purchaser may request a refund within 14 days of purchase if the Gift Card has not been redeemed, in accordance with the conditions on the Gift Card product page and applicable law.

Tax treatment depends on the applicable gift card rules and the destination of the purchase. Any VAT due is calculated according to applicable law. Please contact us if you need an invoice or tax clarification.

Each Gift Card includes a unique code to enter at checkout. The available balance is applied instantly, and any remaining amount can be used on a future order. The code isn’t sensitive to uppercase and lowercase characters and works worldwide.

Yes. Myretroposter Gift Cards work like store credit and remain valid during all promotions, sales, and seasonal offers.

A Gift Card works like a payment method.
If shipping is free for a product (such as posters), it remains free.
If a product requires paid shipping (such as frames), the shipping cost can be paid partly or fully using the Gift Card balance.

Myretroposter Gift Cards never expire. The remaining balance stays available at all times, regardless of when the card was purchased.

Yes. You can combine several Gift Cards at checkout, as long as each still has an active balance.

MyRetroposter™ was created by Alecse & Cha, two French artists whose limited edition posters blend vintage travel aesthetics and contemporary art.

You can discover our posters in person at our two MyRetroPoster galleries in Sitges and Barcelona, Spain.

Our posters have been featured in major magazines like Vogue, Cosmopolitan, Elle Deco, Stylist, Milk, St Barths Freedom - Assouline Editions, Paradis Naturistes - Mucem Museum - Ed. de La Martinière and many more

Because each of our posters is a fine art print produced in a limited edition, not a decorative product made on a mass scale.
Every piece is printed on demand, one by one, using museum grade giclée printing on 200gsm Enhanced Matte Art Paper with UV resistant inks designed to last over a century.

Our artists receive a commission on every sale, ensuring fair remuneration for their original creations.
This is the price of authenticity, sustainability, and craftsmanship, not of industrial production.

We don’t consider our posters expensive. We consider them fairly priced for the quality, care, and creativity that go into each piece and our customers seem to agree.
You can read hundreds of five star reviews here

Yes. We offer Custom Posters (created from scratch) and Personalized Posters (based on existing designs with your own text).

Yes. We print locally near your destination to reduce emissions and waste. All inks and papers are environmentally certified and free from solvents.

Alecse blends photography, digital painting, and drawing to create his signature Artful Travel Posters™.
His works feature a subtle halftone texture, a print effect inspired by vintage offset techniques, not pixelation.
The larger the print, the more visible the texture becomes, just like in true vintage posters.

Yes. Promotional codes are reserved for subscribers to our free Retro Club mailing list. Join to receive member offers, collection news and occasional exclusive benefits. Automatic discounts may be available to all customers when expressly advertised.

Enter your code before completing checkout. Promotional discounts are not normally applied retrospectively to completed orders.

First check that you are subscribed to the Retro Club, that your code is still valid, and that your cart meets the offer conditions (eligible products, minimum order value or dates). Enter the code at checkout before completing your order. If it still does not work, contact us at pamela@myretroposter.com.

Add eligible items to your cart, enter your promotional code in the discount field at checkout and apply it before placing your order. The discount will appear if your order meets the offer conditions.

Join the Retro Club mailing list for free. Eligible subscribers receive promotional codes through our communications or participating offers. Each promotion is subject to its stated conditions.

Normally only one promotional code can be applied per order. A code may combine with an automatic discount only where the offer conditions and checkout allow it. Gift Cards are a payment method, not a promotional code.

Yes. Promotional codes are reserved for customers subscribed to our free Retro Club mailing list. You can purchase at the regular price without subscribing. Some automatic offers do not require membership when explicitly stated.

Enter your code in the discount or gift card field at checkout. On some devices, you may need to expand the order summary to see the field.