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QUESTIONS & CONTACT - My Retro Poster

OUR CUSTOMER SERVICE IS OPEN 7/7

We usually answer all messages within 6 hours.
In the meantime, you may check our FAQs

Whatever your question is, you can:

  • Send us a message using the form on this page,
  • Chat with us (at the bottom of all pages)
  • Call us on ‭‭+1 (302) 394-9936‬‬ (carrier charges may apply).

 

MYRETROPOSTER
1201 Orange Street Suite 7160, Wilmington, Delaware 19801, USA
Phone: ‭+1 (302) 394-9936‬
Email: pamela@myretroposter.com



 

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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OUR CUSTOMER SERVICE IS OPEN 7/7

We usually answer all messages within 6 hours.
In the meantime, you may check our FAQs

Whatever your question is, you can:

  • Send us a message using the form on this page,
  • Chat with us (at the bottom of all pages)
  • Call us on ‭‭+1 (302) 394-9936‬‬ (carrier charges may apply).

 

MYRETROPOSTER
1201 Orange Street Suite 7160, Wilmington, Delaware 19801, USA
Phone: ‭+1 (302) 394-9936‬
Email: pamela@myretroposter.com



 

Thanks for joining the Retro Poster Club!

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Our posters size chart

WE ARE DELIVERING OUR POSTERS ALL AROUND THE WORLD

Processing Time or Handling Time: Production Time for rolled posters: 1-3 working days. (Monday-Friday)

Order Cut-off Time: Our order Cut Off Time is 8 pm (Los Angeles) Pacific - Standard Time

Transit Time: All shipping times and dates are provided in good faith, but they are just estimates.


DELIVERY OPTIONS

FREE SHIPPING WITH TRACKING

Posters : Standard shipping with tracking is included in the product price.
Frames : Calculated at checkout.

The average is 2 to 7 working days. (Monday-Friday) 

Up to 15 days for remote locations.

A print will be considered lost if it has not arrived within 30 days after shipping date.

EXPRESS SHIPPING WITH TRACKING

This shipping upgrade will be calculated at check-out and depends upon the destination country.
The average is 2 to 4 working days. (Monday-Friday) 
Up to 15 days for remote locations.

OVERNIGHT (on special demand) 

This service can be quoted on demand usually within 2 hours.

 

PACKAGING

All posters and frames are carefully packaged in our partners' packing and shipping stations in the USA.

Poster only :

Posters in sizes S and A4 are sent in a reinforced envelope

All other sizes are sent rolled in a carton tube.

Frames and Poster Panels :

A special packaging ensures their full protection.



DAMAGED PARCELS OR POSTERS


Even if our partners take the best care of the prints while packing them and delivering to your door, accidents happen. Hence if the product is damaged, it will be replaced or refunded.

Upon receiving your package, please inspect it for any damage or if the box has been opened. If there is any damage, please do not accept the package and the shipping carrier will automatically return it.

If you realize the poster was damaged after delivery, please email us some pictures of the damages (packaging+poster) and we will re-print and re-ship at the earliest.

LOST OR STOLEN PARCELS

Lost and stolen parcels will be replaced after investigation with the courier service.

WRONG OR INCOMPLETE SHIPPING ADDRESS

 
If a parcel can't be delivered because the address on the order was inaccurate or incomplete, the parcel will be sent back to the printing lab. Once it is returned, the customer will need to pay for the new shipment or return to the artist.

CUSTOMS & IMPORT TAXES

If customs or import taxes apply to the purchase, the buyer is responsible for paying them. We are not responsible for delays due to customs.

RETURN ADDRESS

Myretroposter or the Printing labs do not keep any stock of posters - all prints are made to order. To ensure the perfect quality of all orders, any posters that are returned will never be sold again by Myretroposter. The customer is responsible for paying the returning shipping fees to the Artist, who will dispose of the print.

👉🏼  Please keep in mind that the estimated time of arrival for our Limited Edition Posters includes both the production time (since all posters are printed to order) and the delivery time. We cannot be held responsible for any potential shipping delays due to customs or courier services. The estimates provided on the posters' pages are only meant to be informative, and actual delivery times may vary depending on your local delivery services.

 

For more information: 

Address: 1201 Orange Street Suite 7160, Wilmington, Delaware 19801, United States

Phone: ‭+1 (302) 394-9936‬

Email: pamela@myretroposter.com

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

Continue shopping