By default, all our posters are delivered rolled and unframed. However, when you order a Classic Custom Frame along with a poster, your poster will arrive already framed, ready to hang.

How are your framed posters assembled?

Our frames are not backloaders, meaning the poster is sealed within the frame for a professional and long-lasting finish. This enhances both the protection and aesthetic quality of your artwork.

Shipping fees for framed posters vary depending on the destination and are automatically calculated at checkout.

At Myretroposter, we aim to ensure your framed posters arrive in perfect condition. If your framed posters are damaged during transit or have defects missed during quality checks, our replacement policy ensures you’re covered:

1. Notification: Notify us within 7 days of receiving the damaged item. Please include clear photos of the damaged frame, poster, and packaging when contacting our customer service team.

2. Replacement Process: Once we verify the issue, we will begin the replacement process. You will not be charged for the replacement or additional shipping costs.

3. Return of Damaged Posters: If requested, you may need to return the damaged framed poster. If so, we will cover the return shipping costs.

We are committed to ensuring your satisfaction and will make every effort to resolve the issue quickly.

Production for framed posters typically takes 1 to 5 business days. Delivery times will then depend on your location and the shipping service selected at checkout. Please note that all delivery timings are estimates, and Myretroposter cannot be held responsible for delays caused by courier services, customs, or local distribution networks. For more details, we encourage you to review our Shop Policies before placing your order.

For customers in the UK, Europe, the US, Canada and Australia, our printing partner has facilities in Alton and Harrogate for the UK, Venlo in the Netherlands for all EU orders, Charlotte (NC) for US orders, Alberta or Vancouver for Canada and Victoria for Australia, to minimize the likelihood of customs duties. However, it's important to note that for orders outside these specified regions, customs duties, taxes, and fees may be imposed by the destination country.

Please be aware that any such charges are beyond our control and are the responsibility of the recipient. We recommend consulting your local customs office to understand the potential fees that may apply to your order.

At Myretroposter.com, we're committed to transparency and ensuring your satisfaction. While we do our best to prevent customs duties, your understanding of any applicable charges is appreciated.

Framed posters at Myretroposter.com are custom-made, with the poster sealed inside a frame mould cut to measure. This ensures a premium, durable finish. Because each framed poster is tailored to order, returns are not accepted unless the frame or glass is damaged during delivery. (more info here) In such cases, we will replace the item or provide a refund. For any questions, please feel free to contact us before purchasing.

Unframed posters are returnable under our standard return policy since they’re not customized. They offer flexibility for framing or standalone use.

Every poster at Myretroposter.com is meticulously produced from the artist's master file. The dimensions of this master file consistently align with the largest size we offer, maintaining a resolution of 300 dpi. This meticulous process guarantees that each art print is a flawless reproduction, capturing the essence and detail envisioned by the artist.

Our commitment to delivering exceptional quality extends to every aspect of our process. We proudly collaborate with a leading professional British printing company, who crafts exhibition-quality FineArt 12 giclées posters on EMA paper 200gsm.

To ensure a consistent and identical standard of excellence, our printing partner operates state-of-the-art facilities in the UK, Europe, the US, and Australia. This strategic approach allows us to produce our posters in close proximity to their destination, minimizing delivery times and environmental impact.

Rest assured, regardless of where your order is placed, our posters maintain the same high-quality craftsmanship and are printed using the finest materials. Our partnership ensures that you receive an exquisite piece of art, meticulously crafted for lasting beauty.

If you suspect your parcel might be lost, please follow these steps to help us address the issue swiftly:

1. Immediate Notification: Do not wait for 30 days to alert us if your order hasn't arrived within the expected delivery timeframe. It's crucial to inform us as soon as you suspect a delay or loss so that we can take prompt action.
2. Lost Parcel Policy: A parcel is considered lost if it has not been delivered 30 days after dispatch. However, this 30-day period represents the maximum time before we officially classify a package as lost. We strongly encourage you to contact us well before this deadline if you believe your parcel is delayed.
3. Investigation Process: Upon receiving your notification, we will initiate an investigation with the shipping carrier to locate your parcel. We appreciate your patience during this search period.
4. Replacement Process: If the investigation confirms that your parcel is lost, we will replace your order at no additional cost to you. Express Shipping of Replacements: To reduce your waiting time, replacement prints will be shipped express, ensuring their rapid delivery.
5. Timely Communication: Effective communication is key to efficiently resolving any delivery issues. We will keep you updated throughout the process and may reach out for further information if needed.

Our aim is to ensure a pleasant and hassle-free shopping experience. If you have any more questions or require assistance, please do not hesitate to contact our customer service team. We're here to help!