Understanding the Return Policy: Unframed vs. Framed Posters

When it comes to enhancing the aesthetics of a living space or an office, posters provide a unique opportunity to express personal taste and style. At myretroposter.com, we take pride in offering an extensive collection of posters, including the option to have them framed to our customers' specifications. However, it is crucial for our clients to understand the distinct differences in the return policies for unframed and framed posters.

Unframed posters are versatile and flexible, allowing customers to choose their framing preferences or to utilize them without any additional embellishment. Given their standard sizing and the absence of customization, unframed posters can be returned for a refund if they meet the return policy conditions.

In contrast, our framed posters are a different offering altogether. When a customer opts for a framed poster, they are selecting a premium, customized product. The frames provided are not the standard "backloader" frames that can be opened and closed repeatedly. Instead, we offer classic frames that are sealed at the back. This method ensures a high-quality presentation and longevity of the poster, protecting it against environmental factors and wear.

The customization of these frames, tailored to each individual poster, means they are crafted to the exact dimensions and preferences of the order. The meticulous process, which involves cutting the frame, fitting the poster, and sealing the package, is performed by skilled craftsmen. Due to the personalized nature of these framed posters, they cannot be repurposed for another customer once they have been assembled. It is for this reason that our return policy does not extend to framed posters, with the exception of circumstances where the frame or glass is damaged upon arrival. In such cases, we are committed to replacing the whole frame or offering a refund to ensure our customers' satisfaction.

The value of a custom-framed poster lies not only in the visual enhancement of the artwork but also in the bespoke craftsmanship that goes into its creation. When purchasing a framed poster from myretroposter.com, customers are acquiring a piece that has been individually tailored for them, making it a unique addition to their collection.

We encourage our clients to consider their choices carefully and reach out to our customer service for any clarifications before making a framed poster purchase. At myretroposter.com, we are committed to ensuring that our customers make informed decisions that lead to satisfaction with every unique piece they choose to bring into their spaces.