Frequently Asked Questions
If your question is not listed, please send us an email. We'll usually get back to you within 6 hours, 7/7.
SHIPPING & DELIVERY
HOW MUCH ARE THE SHIPPING FEES?
WHAT IF I MAKE A MISTAKE ON THE DELIVERY ADDRESS?
WHAT IF MY ITEM IS DELIVERED DAMAGED?
WHAT IF MY PARCEL GETS LOST?
WILL I HAVE TO PAY ANY CUSTOM TAXES OR DUTY?
Please note that all poster panels are produced in UK and that only Classic frames in 20x30cm (8x12") and 60x90cm (24x36") are produced in the US. Feel free to contact us to ensure of the provenance of your order.
WHAT DOES "RETRO POSTER" MEANS?
MY TRAVEL POSTER SEEMS A BIT BLURY, IS IT NORMAL?
HOW CAN I MAKE SURE MY POSTER IS A GENUINE EDITION?
ARE ALL POSTERS SOLD ON MYRETROPOSTER ORIGINALS?
DO YOU OFFER PERSONALIZED CREATIONS AND CUSTOM POSTERS?
PAYMENTS & REFUNDS
WHEN WILL I GET CHARGED FOR MY PURCHASE?
HOW CAN I GET A REFUND?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer but only to the address we will provide.
Once your return is received and inspected, we will send you an email to notify you that we have received it.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 days.
For damaged or defective prints, if you can send us pictures that allow us to assess the extent of the damages, you may not need to return the products to get them replaced or refunded.
Please take pictures of the damages with good lighting and in high resolution and send them to us by email along your complaint.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You'll find all information about Returns, Refunds and Exchanges here.